Shipping Policy

Shipping Fee

Swalle Technology Co., Ltd.'s product prices do not include shipping and taxes.
The shipping fee is different in different countries and regions, please check the shipping fee in the "Estimate Shipping" of the shopping cart interface.

 

Our Warehouse

Swalle Technology Co., Ltd. is headquartered in Shenzhen, China, have overseas warehouse in Germany and Poland, orders will be shipped from our China warehouse, Germany and Poland warehouse, actual ship location is dependent on our stock availability and may vary.

 

Delivery Countries

Europe

Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Switzerland, Norway, Liechtenstein

* Please note that certain regions in the UK – like the Isle of Jersey – can not be delivered at the moment.
* Please note that certain regions Spain – like the Canary Islands, hueda and Melilla – can not be delivered at the moment.
* Please note that certain regions Portugal – like the Azores and Madeira – can not be delivered at the moment.
* Customs clearance fee: Ship to United Kingdom, Switzerland, Norway, Liechtenstein and other non-EU member countries (customs duties and other fees incurred by customs clearance shall be borne by the recipient)

 

North America

Canada, United States, Mexico

* Please note that certain regions in the USA – like the Isle of Alaska, Hawaii, Puerto Rico and Guam – can not be delivered at the moment. Our delivery methods only allow us to reach the Contiguous USA.

 

Asia Pacific

Japan, Korea, Singapore, Australia, New Zealand

 

Middle East

Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates, Israel

Is your required delivery country not included? Please feel free to contact us or email info@lifepo4store.com. Please provide the shipping address and zip code to us, so that we can check the rate and service area to confirm if shipment is possible.

  

 

About Delivery Time Information

Total Delivery Time = Handling Time + Transit Time (+ any holidays and weekends)

•Ship to Europe

Warehouse Shipping Option Handling Time Estimated Delivery Time
DE/PL DHL/GLS/DPD/UPS/TNT(Tax Free) 1~3 business days 3~7 days
CN By Railway/Sea+Express (DPD/UPS/TNT, Tax Free) 7~10 business days 40~55 days
CN By Air(UPS) 7~10 business days 10~20 days

 

•Ship to North America

Warehouse Shipping Option Handling Time Estimated Delivery Time
CN By Sea+Express (Fedex/DHL/UPS, Tax Free) 7~10 business days

USA: 40~55 days

CA&MX: 40~60 days

CN By Air(Fedex/UPS) 7~10 business days

USA: 10~20 days

CA&MX: 11~22 days

 

•Ship to Asia Pacific/Middle East

Warehouse Shipping Option Handling Time Estimated Delivery Time
CN By Sea/Railway+Express (DHL/GLS/DPD/Toll/UPS/Fedex/TNT, Tax Free) 7~10 business days 40~55 days
CN By Air(Fedex/UPS) 7~10 business days 10~20 days

 

* The above transportation time is only the reference time of most orders, excluding inspection time or other special times, such as natural accidents, congestion, and other uncontrollable factors.

* The tracking will be updated after pick up by local express. Please wait patiently or contact us for help.
* Countries that do not appear in the table, Please Click Here to consult us for freight charges.

  

Shipping Notice

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.
If you enter the wrong address, please contact us in a timely manner. We will contact logistics personnel to solve the problem. Swalle orders can only be shipped to the country where the order is placed.

If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

Swalle assumes no responsibility for delayed or rejected orders due to the following reasons:

1. Shipping time might be delayed for 1-2 business days for transportation to remote regions.
2. Delay or delivery failure because of the consignee's actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
3. Delay due to force majeure. "Force majeure" means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
4. Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
5. Shipments that are confiscated or disposed of due to a violation of transportation regulations.
6Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
7The consignee address is a school, unit, or residential community where the courier has no access.
  

Order And Logistics Tracking

Notification

After the order is shipped, you will receive a notification email or SMS containing the waybill number (you need to confirm SMS notifications when placing the order).

Tracking Your Order

Please track your order on our Track order page or log in to the express company's official website to check your package shipment status.

*NOTE: About Order Tracking

By sea from China
There are 4 stages of shipping as following:
1. We ship to our shipping agency after quality test, check and well packed. 5-10 working days.
2. Shipping agency collect enough goods for a container, then ship to Germany by sea. 7-15 working days. At the same time, they send the order information to DPD express to get the tracking number.
3. After about one month's sea voyage to the German port.
4. The shipping agent handles the customs clearance formalities, sorts the packages, and then sends them to the corresponding DPD express warehouse. 5-7 working days
5. DPD express start the delivery to customers, from now on, the logistics will be updates by DPD express. 3-7 days delivery.
*In the 2-4 stages, the traking updates always write "DPD data centre, Order information has been transmitted to DPD."

By air from China
You can track your order within 3 days after received the tracking number.

From EU warehouse
You can track your order within 2 days  after received the tracking number.

 

 

Inspection And Sign

As Swalle products are generally quite valuable, please inspect the package upon delivery. If it's damaged or deformed, do not sign the delivery or open the package. In such cases, please contact us.

Once you (or someone else on your behalf) signs for the item, Swalle will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact us within 24 hours after you receive the package so that we can resolve the problem immediately.

 

Security

Swalle values your privacy and will keep all information confidential. We will never sell or use your information for any other purpose than to deliver your order.

If you have any further questions, please contact us.
Email: info@lifepo4store.com
Hours 9 am – 6 pm, Monday~Friday (GMT+08:00)

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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