Return & Refund Policy

Thanks for choosing lifepo4store.com. We guarantee that all products are strictly tested by our quality inspectors before delivery. If you have any questions after receiving the products, please contact us by email: info@ttwen.com.

The following "Return & Refund Policy" applies to lifepo4store.com's products.

Cancellation of order

lifepo4store.com's warehouse generally sends out your orders within 1-3 business days. To cancel an order, please contact lifepo4store.com as soon as possible to cancel the order and the customer will get a refund within 12 hours if the products are not sent out.

However, if the order has been shipped, it cannot be canceled; we will not accept unreasonable returns from customers after 30 days after the package is signed.

To cancel your order, please contact us via info@ttwen.com.
 

Cancellation Policy

Customers can send an email to info@ttwen.com to request a full refund within 24 hours after placing an order on lifepo4store.com.

Please note that we will charge a transaction fee if you apply for the refund 24 hours after the order is placed and before delivery has been made (1.5% for credit card users, 2% for PayPal users).

Orders cannot be canceled after they are shipped.

If a product is out-of-stock or you enter an incomplete or incorrect address, we will contact you via email. If, after 15 days, we do not receive a reply, we will automatically cancel the order and refund your purchase.

Refund Policy

The customer can return or refund a product for up to 30 days from the date received it. Please keep the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, the customer will be automatically refunded on the original payment method within 3 workdays. Please remember it can take some time for the payment bank or credit card company to process and post the refund too.


Returns may be requested for a refund if one of the following conditions is met:

• Within 30 days of receiving the goods, the customer finds that the product received is different from the product purchased, product video and product pictures can be provided;
• Within 30 days of receiving the goods, the customer finds that the product is seriously inconsistent with the description of the original product in one or more important aspects;
• Within 30 days after the customer receives the goods, it is found that the product has a performance failure that is not artificially damaged. The customer should assist us in completing all the battery testing, and both parties confirm that the product does have quality problems.

Return Service may not be provided when:

• No legitimate proof of purchase, receipt or invoice is provided.
• Product was returned without confirmation by lifepo4store.com customer service team.
• More than 30 calendar days from the date you receive the product.
• The product received has not been returned to lifepo4store.com within 15 working days after lifepo4store.com confirmed the return.
• Products sent to lifepo4store.com for return do not contain all original accessories, accessories and packaging, or contain items that have been damaged due to user error.
• The product was found to be free of defects after all appropriate tests carried out by lifepo4store.com Repair Service Center.
• The product does not meet the return requirements after inspection.
• Proof of damage in transit from the carrier cannot be provided.
• Damage due to reliability and compatibility issues can occur when used as input or load with third-party components not approved by lifepo4store.com product parameters or not certified by lifepo4store.com.
• Product malfunction or damage caused by collision, burning or unauthorized use or modification of the product, including moisture, entry of foreign matter (water, oil, sand, etc.) or incorrect installation or improper use.
• Damage is caused by uncontrollable external factors, including fire, flood, high winds, lightning strikes or traffic accidents.

Returning Shipping Cost Explanations

The shipping cost for returning the products will be borne by lifepo4store.com or the customer in the following situations.

When lifepo4store.com Pays for Return Shipping
lifepo4store.com will pay for the cost of return shipping if the reason for the return was the result of our error.

Examples of instances may include:

• Item arrived defective and cannot be fixed with a replacement part.
• We shipped out the wrong item.
• We shipped it to the wrong address.
• We shipped a duplicate order.
• Item malfunctioned during the 30-day returns period. (The customer should install and operate the item properly per the product manual instruction.)

Special Case Explanation: In cases where a product has quality issues, customers are required to return it to the designated lifepo4store.com warehouse, and lifepo4store.com will cover the shipping costs. However, if the customer's return address differs from the original shipping address (for example, if the shipping address was within the Germany, but the return address is in a remote or international location), resulting in shipping costs that exceed lifepo4store.com's initial shipping costs, the customer will be responsible for paying the additional shipping cost.

 
IMPORTANT

• For items that arrive damaged or are defective, the customer MUST provide videos or photos to support the claim that the item arrived damaged or is malfunctioning. If a customer refuses to or fails to provide videos or photos of a claimed malfunctioning/damaged item, this return will be treated as “buyer’s remorse” and the customer is solely responsible for shipping it back.
• If a customer claims an item is defective/damaged, the customer must provide a proof before return, with no exceptions.
• If the return request for a damaged/defective item can be fixed with simple parts and support, we can provide the option of free replacement part(s) and advice on how to repair your item if the customer finds that to be the easier solution so you don’t have to ship a large bulky item back.
• Once we have received the approved returned item, we will review its condition. If the item is found to be defective, we will issue a refund within 3 workdays.

When the Customer Pays for Return Shipping

• In the case of a return due to customer error, return shipping is the customer’s responsibility and shipping charges are paid by the customer. Fees vary by region.
• lifepo4store.com will provide the return shipping address to the customer and the customer is required to return the item to us. Customer item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging.
• It is important to note that any order offered with special shipping charges is subject to a deduction of our actual outbound shipping costs.
• After the 30-day returns period, customers may use the lifepo4store.com Warranty Policy for repairs if the item is faulty or malfunctioning. Please refer to the lifepo4store.com Warranty Policy for details.

Requirements of Refunds

• For product and all accessories, no man-made damages are found;
• All accessories and parts need to be sent back to lifepo4store.com with the main product;
• Parts and accessories should be securely packaged for return delivery in order to ensure good condition and to prevent damage during transportation.

Return Address

As we have warehouses in different places to receive the return products, please contact lifepo4store.com customer service by email (info@ttwen.com) to obtain the return address.

 

When will the customer receive the refund?

    If it is not yet shipped, after the customer applies for a refund and is approved, the customer will receive the refund within 3-5 working days (excluding bank operation delay time)
    If the order has been shipped, after the customer's refund application is approved, the customer must return the package to us with the original package unopened. Please note that the package must be intact and unopened. The customer will receive the refund within 3-5 business days after we receive the returned package (Does not include package delivery and package return time. Calculate time from the day we receive the returned product, excluding bank operation delay time)
    Please remember it can take some time for the payment bank or credit card company to process and post the refund too.

 
 

More Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at info@ttwen.com.